Shipping Policy

Last Updated: June 24, 2026

At Silk Sitare, we are committed to delivering your orders safely, quickly, and with complete transparency. Please read our Shipping Policy to understand how we process and deliver your orders.

Delivery Coverage

We proudly offer Free Home Delivery to customers across Pakistan.

No matter where you are located within Pakistan, we strive to deliver your order as efficiently as possible.

Delivery Time

Orders are typically delivered within 3 to 5 working days after order confirmation.

Please note that delivery times may vary depending on your city, courier service, weather conditions, public holidays, or other unforeseen circumstances.

In remote areas, delivery may take slightly longer.

Shipping Charges

We offer 100% Free Shipping on all orders across Pakistan.

There are no hidden delivery charges.

Payment Method

Silk Sitare currently offers Cash on Delivery (COD) for all orders within Pakistan.

No advance payment is required to place an order.

Customers are requested to make the payment to the courier representative at the time of delivery.

Order Processing

After your order is confirmed, our team carefully prepares and packs your items before handing them over to our trusted courier partners.

Orders are generally processed within 1 working day, excluding Sundays and public holidays.

Open Parcel Facility

For your confidence and satisfaction, Open Parcel Service is available where supported by the courier company.

Customers may inspect their parcel before accepting delivery in locations where this service is offered.

If your courier does not provide an open parcel facility in your area, the parcel must be accepted before opening.

Delivery Attempts

Our courier partners will make reasonable attempts to deliver your order.

If delivery cannot be completed due to an incorrect address, unavailable recipient, or unreachable phone number, the shipment may be returned to us.

Please ensure your delivery information is accurate when placing your order.

Order Tracking

Once your order has been dispatched, you may contact our customer support team for delivery updates if required.

We are always happy to assist you with your order status.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of receiving your order.

Kindly provide your order number along with clear photos of the product so our support team can review your request promptly.

Eligible cases will be handled according to our Return & Refund Policy.

Shipping Delays

While we do our best to ensure timely delivery, Silk Sitare is not responsible for delays caused by:

• Courier service disruptions

• Weather conditions

• Public holidays

• Natural disasters

• Government restrictions

• Other circumstances beyond our control

We appreciate your patience and understanding in such situations.

Contact Us

If you have any questions regarding shipping or your order, please feel free to contact us.

Silk Sitare

Email: silksitare@gmail.com

Phone: 0326-1561639

Social Media: @SilkSitare

Thank you for choosing Silk Sitare. We are committed to providing a smooth, secure, and reliable delivery experience for every customer.