Terms of Service

Last Updated: June 24, 2026

Welcome to Silk Sitare. By accessing our website or placing an order with us, you agree to comply with the following Terms of Service. Please read these terms carefully before using our website.

1. Acceptance of Terms

By using our website, you confirm that you have read, understood, and agreed to these Terms of Service. If you do not agree with any part of these terms, please do not use our website or place an order.

2. Products & Availability

Silk Sitare offers women's stitched suits, fashion accessories, handbags, jewelry, watches, shoes, cosmetics, and other fashion-related products.

We strive to ensure that all product descriptions, images, and prices are accurate. However, slight variations in color may occur due to lighting, photography, or individual screen settings.

Product availability may change without prior notice.

3. Pricing

All prices listed on our website are in Pakistani Rupees (PKR).

Silk Sitare reserves the right to update product prices, promotions, or offers at any time without prior notice.

4. Orders

Once you place an order, you will receive an order confirmation.

Silk Sitare reserves the right to accept, decline, or cancel any order if fraudulent activity, incorrect pricing, or stock issues are identified.

5. Payment Method

We currently offer Cash on Delivery (COD) across Pakistan.

No advance payment is required to place an order.

Customers are requested to make the payment at the time of delivery.

6. Shipping & Delivery

We proudly offer Free Home Delivery across Pakistan.

Orders are generally delivered within 3 to 5 working days, depending on your location and courier service.

During public holidays, sales campaigns, or unexpected courier delays, delivery times may be slightly extended.

7. Open Parcel Policy

For your peace of mind, Silk Sitare offers an Open Parcel Facility, where available through the courier service.

Customers are encouraged to inspect their parcel before accepting the delivery whenever this service is available.

8. Returns & Exchanges

Customer satisfaction is important to us.

If you receive a damaged, defective, or incorrect product, you may request a return or exchange within 7 days of receiving your order.

The product must be unused, in its original condition, and returned with all tags and packaging.

Requests made after the 7-day period may not be accepted.

9. Cancellation Policy

Orders may only be cancelled before they are dispatched.

Once an order has been shipped, cancellation will no longer be possible and the order will fall under our Return & Refund Policy.

10. Customer Responsibilities

Customers are responsible for providing accurate information, including:

• Full Name

• Complete Delivery Address

• Active Phone Number

Silk Sitare is not responsible for delivery delays caused by incorrect or incomplete customer information.

11. Intellectual Property

All content on this website, including logos, images, product descriptions, graphics, text, and designs, is the property of Silk Sitare and may not be copied, reproduced, or used without prior written permission.

12. Limitation of Liability

Silk Sitare shall not be held responsible for delays or failures caused by circumstances beyond our reasonable control, including courier delays, natural disasters, government restrictions, or technical issues.

13. Changes to These Terms

We may revise these Terms of Service at any time to reflect changes in our business or legal requirements.

The updated version will always be published on this page with the revised "Last Updated" date.

14. Contact Us

If you have any questions regarding these Terms of Service, please contact us.

Silk Sitare

Email: silksitare@gmail.com

Phone: 0326-1561639

Social Media: @SilkSitare

Thank you for choosing Silk Sitare. We truly appreciate your trust and look forward to providing you with a reliable, secure, and enjoyable shopping experience.